Importance of executive sponsorship for CX initiatives

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top management are inspirational, break the barriers to delivering great CX.

  • How do secure budgets from the board?

  • Given the level of investment and coordination it requires across the organisation, how do you achieve alignment

Digital CX requires significant investment and internal alignment.

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top management are inspirational break the barriers to delivering great CX. The leaders inspire their people, th