CX Live Dialogue with William O’Neill, General Manager, Middle East and Emerging Markets, Qualtrics
Achieving CX excellence: The role of human connection, AI, and integrated channels
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​Customer Experience Live interviewed William O’Neill, General Manager, Middle East and Emerging Markets, Qualtrics
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With the increased usage of AI in customer service, what role does the Human Connection still play in the overall AI strategy of companies?
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In continuation of the above discussion, does it mean that our frontline employees are extremely important for delivering exceptional customer experiences?
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The rise of omnichannel experiences is transforming customer interactions. How can businesses effectively integrate various channels & touchpoints to create a seamless and cohesive customer journey, and what role does technology play in achieving this integration?​
