top of page
CX Live UK web headers (2400 × 400 px) (3).jpg

Customer Experience Live

CX Live Dialogues with Qualtrics

CX Live Dialogue with William O’Neill, General Manager, Middle East and Emerging Markets, Qualtrics

Achieving CX excellence: The role of human connection, AI, and integrated channels

​Customer Experience Live interviewed William O’Neill, General Manager, Middle East and Emerging Markets, Qualtrics

  1. With the increased usage of AI in customer service, what role does the Human Connection still play in the overall AI strategy of companies?

  2. In continuation of the above discussion, does it mean that our frontline employees are extremely important for delivering exceptional customer experiences?

  3. The rise of omnichannel experiences is transforming customer interactions. How can businesses effectively integrate various channels & touchpoints to create a seamless and cohesive customer journey, and what role does technology play in achieving this integration?​

CX Live

Watch the interview

bottom of page