Digital Transformation and Future of Work

  • COVID-19 fast-tracked the transition to Future of Work and orchestrated a digital lifestyle few had anticipated and prepared themselves for.

  • So how should CX leaders plan the way forward?

Gamification and placing emphasis on well-being solutions is predicted to rise


This pandemic has amplified digital transformation to reimagine how business is done. COVID-19 fast-tracked the transition to Future of Work and orchestrated a digital lifestyle few had anticipated and prepared themselves for. So how should CX leaders plan the way forward?


Here’s our analysis of the digital transformation and the 5 ways Future of Work is evolving.


1. Not every business succeeded in this agile digital transformation, but left with no choice but to transform fast and digitally, they have managed to survive
2. Companies are looking to increase their investments in cloud, digital infrastructure, AI and intelligent automation.

3. Organisations need to enable seamless processes and frameworks that allow customers and employees to engage and do business efficiently.


4. Omnichannel, digital customer experience, is the name of the game. Not only is this becoming a necessity, but fresh solutions at affordable prices are also being sought by organisations as they look to rebound


5. Gamification and placing emphasis on well-being solutions will be appreciated. Companies must invest in employee well-being solutions to enhance performance in a remote working environment.


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