The exchange comes at an opportune time as organisations re-align objectives as generative AI raises the stakes. Customer engagements and experiences are evolving in the face of tech disruptions and ever-changing customer expectations. CX leaders are under pressure to deliver a strategy that is resilient in 2024. So how do you build a value-driven strategy and reshape your business model for a changed consumer?

AGENDA

3.30 pm REGISTRATION AND WELCOME COFFEE

10.00 am EXCHANGE OPENING

12.30 pm NETWORKING AND LUNCH

1.30 pm CLOSE OF EXCHANGE