Insights

There are five key challenges businesses leaders face when automating and unifying their digital ecosystem. 1. Lack of structured data At...

Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...

Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...

The impact of COVID-19 pandemic changed all aspects of our lives, from the way we interact socially to the way we operate professionally...

Getting started with digital transformation is one task and ensuring that this process is a success is another. Below are a few tips that...

In this modern era, even well-equipped businesses face difficulties surviving in the market due to vast technological advancement. To...

Consumer experience (CX) has always been the most critical aspect of a business. Regardless of what products or services you sell, your...

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top...

Delivering an exemplary customer experience is a huge benefit for all businesses The better experiences customers obtain, the more...

Brands are leveraging cutting-edge technology to deliver an exemplary customer experience (CX) at every customer touchpoint to be ahead...

The last 5-6 years have been a turning point for CX in the Middle East region. Thus, VOC has been in the spotlight. The customer has been...

How do you evaluate ROI on CX? The ROI for CX is a long-term derivative, either coming from process gains, revenue growth, gaining...

Each industry has its own milestones, touchpoints and challenges. But when covid struck, the industry that got impacted the most was the...

The BFSI sector in the Middle East is evolving quickly with CX and DX alignment having kicked in with real magnitude in the last year....

RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...