Insights

The last 5-6 years have been a turning point for CX in the Middle East region. Thus, VOC has been in the spotlight. The customer has been...

Each industry has its own milestones, touchpoints and challenges. But when covid struck, the industry that got impacted the most was the...

With digital CX taking centre stage in most organisations, the role of CX Leaders is to assess emerging technologies and build a business...

The BFSI sector in the Middle East is evolving quickly with CX and DX alignment having kicked in with real magnitude in the last year....

RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...

Already though, we can see the first incarnations of AI-powered CX innovations making their way into the ME market, from major banks...

Across every geography and industry, innovation, transformation, and evolving business models are a norm. The need to connect with...

With the multitude of data processed and analyzed every minute, as AI capabilities improve and Machine Learning and Quantum Learning...

CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...

Digital technology has increased operational efficiency and elevated the standards of patient experience as well as amplifying the value...

Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...

Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...

In today’s day and age, there are very few things that can’t be learned online. An educator should no longer be a person who just imparts...

What’s the future of work and workplaces? How is employee experience changing post-pandemic? In this dynamic, fast-paced world predicting...