Insights

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...

Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...

Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...

In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...

A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...

Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...

Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...

Key benefits of WhatsApp for business Sparkcentral by Hootsuite helps you to elevate your conversations with your audience to deliver...

A responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

Engage with your customers anytime, anywhere, across channels and in multiple languages, with complete journey control and campaign...

Conversational commerce helps engage your customers wherever they are. Through conversational virtual assistants, across text and voice,...

Today’s consumers demand a consistent, personalized, and always-on experience across multiple devices and touchpoints. They desire...

As far as promotional marketing goes, loyalty programs make the most interesting case studies. The best examples combine all sorts of...

Customers see an estimated 6000 to 10000 ads every day. One irrelevant ad could easily make you the annoying brand that’s just a click...