Discover the Power of a Customer Data Hub: Boost Your Business Insights Today by Centro
Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...
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Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences
As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...
How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
How Cloud Telephony-CRM Integration Benefits Your Business? From ZIWO
Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...
Sprinklr partners with Abu Dhabi Digital Authority to adopt and scale Unified-CXM Programs
Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...
The role of digital leaders in the future by Medallia
A conversation with Schneider Electric’s Audrey Hazak Medallia, the global leader in customer and employee experience, launched an...
Artificial Intelligence Myths vs Facts by RAYA CX
We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and how...
How CCaaS Will Reduce Your Call Center Costs?
Call centers are often referred to as cost centers due to the high expenses associated with every customer interaction, whether it’s...
How Dubai Police creates happier and safer citizens
Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...
An Industry Disruptor Talks Innovative Guest Experiences
Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...
A bigger tomorrow
With an unrivalled scope of data, end-to-end solutions and a host of capabilities, we’re here to help your big business achieve big...
The Buyer’s Guide to Live Video Shopping Solutions
Everything to look for to maximize conversions and average order value Live video shopping is taking the Retail and Ecommerce worlds by...
8 Live commerce trends changing the online shopping landscape
Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...
8 unmistakable benefits of live commerce for you and your customers
As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...
Live shopping statistics brands can't ignore
Retailers today face a dilemma: their Ecommerce sites have high online traffic, but low conversion rates. Brick-and-mortar stores face...
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