Insights

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...

DODuae.com is one of UAE’s largest online shopping stores. Started in 2015, it managed to rapidly grow its traction because of its...

As the Middle East customer expectations evolve, CX and digital systems need to be ready to deliver instant expectations, zero physical...

With digital CX taking centre stage in most organisations, the role of CX Leaders is to assess emerging technologies and build a business...

Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...

RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...

Machine learning has shown enormous promise and will only improve in efficacy and evaluation over time. Machine learning approaches are...

Large resourceful organisations are finding it extremely challenging to keep their systems and servers safe from cyber attacks. This is...

Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...

AI in the real world In order to successfully apply AI, there are three main building blocks according to Pointillist; 1. Data...

AI is a powerful weapon to drive loyalty, increase growth and improve efficiency. Gartner believes that 85% of customer interactions will...

Blockchain’s unhackable model makes it great for an enterprise’s security. Its use in protecting data is highly remarkable and we can...

Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...

Getting the data required for an AI and IA project, preparing it for analysis, protecting privacy, and ensuring security can be a hugely...

How can businesses prevent hackers from attacking their systems? A business of any size today is vulnerable to a cyber attack. Infact, it...