Insights

Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...

Machine learning has shown enormous promise and will only improve in efficacy and evaluation over time. Machine learning approaches are...

Large resourceful organisations are finding it extremely challenging to keep their systems and servers safe from cyber attacks. This is...

Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...

AI in the real world In order to successfully apply AI, there are three main building blocks according to Pointillist; 1. Data...

AI is a powerful weapon to drive loyalty, increase growth and improve efficiency. Gartner believes that 85% of customer interactions will...

Blockchain’s unhackable model makes it great for an enterprise’s security. Its use in protecting data is highly remarkable and we can...

Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...

Getting the data required for an AI and IA project, preparing it for analysis, protecting privacy, and ensuring security can be a hugely...

How can businesses prevent hackers from attacking their systems? A business of any size today is vulnerable to a cyber attack. Infact, it...