Insights

Call centers are often referred to as cost centers due to the high expenses associated with every customer interaction, whether it’s...

NEW YORK, NY - November 22, 2022 - Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...

Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...

RAYA CX is putting a spotlight on its successful CX journey with the British Council in the MENA region through our case study. RCX has...

Using a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...

We are now more linked to the rest of the world than ever thanks to smartphone technology. We can communicate with someone on the other...

Your contact center can offer support through a variety of channels yet the goal of the service provision remains customer happiness....

With the advent of the increasingly digitised world, CCaaS is gaining in popularity. As organisations deal with customers with...

"One of the main benefits of Uniphore is that it has transformed a technical diagnostic procedure into something that can be handled...

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

Contact center leaders looking to improve the customer experience need to consider how to bring AI into their operations if they aren't...

Navigating the complexities of rising demands + digital-first customer experiences. THE DIGITAL-FIRST EXPERIENCE IS NOW THE DEFAULT The...

Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging...