Insights

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

These are the lands of opportunity, and on such surprisingly fertile sand many a business empire has grown. There is a feeling of...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...

As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...

Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...

A conversation with Schneider Electric’s Audrey Hazak Medallia, the global leader in customer and employee experience, launched an...

Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer...

Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...

In this article, Linda Weston, Head of Core Product at Barclaycard Payments, explores ways in which customers are looking to pay for...

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...