Insights

Clootrack conducted a detailed study analyzing 8,154 passenger reviews from January 2022 to January 2023. The study focused on Middle...

In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...

Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact center will need more—not fewer—agents as revealed...

Mastering the art of customer engagement requires focusing on building strong, long-lasting customer relationships. Businesses that have...

Discover how business leaders in 5 key sectors are investing in AI to improve their customer service to match customers' expectations....

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

In competitive markets, increasing customer satisfaction is vital to maintaining (or increasing) market share. Customer satisfaction...

To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most...

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...

“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that...

Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...

A business stands on core pillars or ideas, one of which is maintaining a good and healthy relationship with customers. Whether your...

Using a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...