top of page
Cyara's Unique Global Infrastructure Unveils Call Connection and Quality Insights
To proactively and accurately monitor your telecoms infrastructure around the globe, Cyara has invested in ensuring it has the most...
Taking Flight with Chatbots
Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...
Testing for Superior CX with Cyara
Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...
Creating a customer experience maturity model: measuring CX progress
Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...
Zoom on Zoom: How we’re reinventing customer experience from the inside out
With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...
Steps To Leverage The Power of AI: Revolutionising CX Personalisation
In this age of rapid digital embracement, brands are expected to deliver a high level of personalisation to their customers. Businesses...
7 Mistakes To Avoid When Mapping Customer Journeys
According to the CX Live Intelligence Report 2023, a staggering 35% of the surveyed companies in the Middle East are re-evaluating their...
Centro & Genesys: Building Digital Connections for Exceptional Customer Experiences
As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...
How Agents Benefit from Automated Interaction Summaries
An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...
Best Practices for Managing Customer Complaints in Call Centers
Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...
10 Ways investing in CX can drive your business’ growth
There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...
Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr
New York, NY, October 10, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...
An Industry Disruptor Talks Innovative Guest Experiences
Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...
All Things Experience Newsletter: Edition 1 by Medallia
Before we dive in, let’s give an idea of what you should expect from this newsletter when it hits your inbox. All Things Experience is...
8 Live commerce trends changing the online shopping landscape
Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...
bottom of page