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Customer Experience Live
Show Asia
19-20 August 2025
Reimaging the business of experience
The business of experience is an exciting new journey that all top executives must embark on. The question is, are they ready?
Asia's Most Prestigious Gathering of Experience & Contact Center Leaders
In-Person
Senior Executives from targeted verticals
140+
Sessions
91%
Decision Makers and Influencers
5
Tracks
Level up
Your CX Strategy
CX Live Show Asia captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.
The new world requires an agile, frictionless, humanised, and innovative CX model. The event brings together top executives from visionary brands that are re-imagining CX realities.
Contact Center Show
Asia's dedicated Contact Center Show exploring new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
AI Experience
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Digital Experience
Leveraging AI to enhance self service, build digital and ecommerce capabilities to deliver growth.
Leaders Connects
Closed door boardrooms to deliver exceptional experiences.
Trailblazers
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Charles Brewer
Group Chief Executive Officer
Pos Malaysia Berhad
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Bernard Yong
Chief Experience Officer
Mah Sing Group Berhad
Zarir Bin Rawi
Chief Operating Officer
Bank Simpanan Nasional
Anisa Esa Riani
Senior Vice President Customer Engagement
PT Bank Multiarta Sentosa Tbk (Bank MAS)
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Earl Ferrer
SVP - Shared Services, Digital Transformation Head
Pioneer Insurance Group
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Fatimah Hussein
Senior VP – Head, Customer Contact Centre
RHB Banking Group
Wan Yon Shahima Binti Wan Othman
Chief Customer Officer
HRD Corp - Human Resource Development Corp
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Catherine P. Santamaria
Svp and Chief Customer and Marketing Officer
Bank of the Philippine Islands (BPI)
Why Attend
Testimonials from past attendees
Impatient Health
Why I am impressed with this conference is because it's quite forward-thinking in terms of the topics that are covered in the agenda. They're all topics that I’m genuinely finding interesting and useful in my day to day roles. Particularly the topic of AI - we have experts here who have real life experience and are able to share case studies and examples that I have found very useful.
Standard Chartered Bank
I love the vibe here. We've got so many people who come in here with a real spirit of determination to learn more about customer experience, to hear from peers, to hear from others in their industries and people from outside their industries to go idea shopping. It's been a great day
JLL
I think the event was really insightful – Hearing from different leaders, industrial experts and understanding what's really happening in the market. I think the keynote, in particular, was excellent. We really learned a lot of insights on how AI and sales can integrate and really uplift our human experience. Hope to learn more tomorrow as well
Aboitiz Power Corporation
It's so nice to be around CX leaders, exchanging notes and having conversations with that one common intention of understanding how we can evolve our organisations to become more customer-centric.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information