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Customer Experience Live Show Asia
Malaysia
28 - 29 July 2026
Park Royal Collection, Kuala Lumpur
Reimaging the business of experience
The business of experience is an exciting new journey that all top executives must embark on. The question is, are they ready?
Asia's Most Prestigious Gathering of Experience & Contact Center Leaders
In-Person
Senior Executives from targeted verticals
140+
Sessions
91%
Decision Makers and Influencers
5
Tracks
Level up
Your CX Strategy
CX Live Show Asia captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event aims to bring together top executives from visionary brands that are re-imagining CX realities.
The new world requires an agile, frictionless, humanised, and innovative CX model. The event brings together top executives from visionary brands that are re-imagining CX realities.
Contact Center Show
Asia's dedicated Contact Center Show exploring new paradigms - Agent AI, AI, Analytics, Experience Hubs, Customer Experience.
Customer Experience Live Show
Embracing hyper-personalisation as a top management mantra to amplify the value of care and gain wallet share.
AI Experience
Adapting an AI powered, proactive engagement models to orchestrate seamless experiences, reduce costs and increase customer loyalty.
Workplace Experience
Spotlight on workplace experience and workforce management to deliver exceptional experiences.
Service Automation & Self-Service Experience
Leveraging AI and automation to enhance service and self-service excellence to deliver growth.
Trailblazers
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Charles Brewer
Group Chief Executive Officer
Pos Malaysia Berhad
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Bernard Yong
Chief Experience Officer
Mah Sing Group Berhad
Zarir Bin Rawi
Chief Operating Officer
Bank Simpanan Nasional
Anisa Esa Riani
Senior Vice President Customer Engagement
PT Bank Multiarta Sentosa Tbk (Bank MAS)
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Earl Ferrer
SVP - Shared Services, Digital Transformation Head
Pioneer Insurance Group
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Fatimah Hussein
Senior VP – Head, Customer Contact Centre
RHB Banking Group
Wan Yon Shahima Binti Wan Othman
Chief Customer Officer
HRD Corp - Human Resource Development Corp
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Catherine P. Santamaria
Svp and Chief Customer and Marketing Officer
Bank of the Philippine Islands (BPI)
Why Attend
Testimonials from past attendees
Talkdesk
We've just been at the CX Live Asia show for the last two days here in Kuala Lumpur, and it's been amazing. We've spoken to dozens, if not hundreds, of decision makers and organisations that are very focused on CX and talking about exactly the same things that we are, which is leveraging AI safely and effectively for the customer journey. It's been a great show, lots of great conversations.
8X8
We've had an amazing time here at CX Live in Kuala Lumpur. We met a lot of great delegates and we're very inspired by the other sponsors and exhibitors as well. It's very obvious that the world of agentic AI is here and we can't wait to be a part of this new era.
NETS
CX Live Show Asia has brought along high value and positive experience for me. It's a conference that brought together leaders from various industries that share how CX can actually drive business growth. I think interestingly, we have many solutions in the market right now. And from the conference, we can see that despite having the same solutions, we are all implementing it very differently, shaped by our own constraints and opportunities. So I think CX Live Asia has really brought all the customer insights, all the experiences from various leaders to put all the case studies into real life use. So thank you once again, look forward to seeing you again.
MCIS Life
I find that there's a lot of learning since the past two days and it's overwhelming knowledge, something that I have never encountered before and I learnt new things as well. I am looking forward to applying some of these into my daily work.
Contact Us
Enquire to sponsor, attend, request a brochure, or awards information
