Insights

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

The pandemic has created enormous opportunities for businesses to collect customer feedback. Customers have also become more inclined to...

Already though, we can see the first incarnations of AI-powered CX innovations making their way into the ME market, from major banks...

Instead of looking for a one-size-fits-all solution, or even a set of solutions, organisations need to be flexible. Look for the clues...

Since Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...

Building a data-driven culture is a meticulous task, one that is well rewarded over time. Organisations must attach goals and milestones...

Machine learning has shown enormous promise and will only improve in efficacy and evaluation over time. Machine learning approaches are...

Digitisation has been a growing trend in museums as early as a decade ago, and the global pandemic has amplified the international...

Large resourceful organisations are finding it extremely challenging to keep their systems and servers safe from cyber attacks. This is...

Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...