Insights

Based on the 2022 Annual LexisNexis Risk Solutions Study, fraud costs across U.S. and Canadian financial firms have risen by 22.4%...

NEW YORK, April 25, 2023 /PRNewswire/ - LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced the launch of...

In the fast-paced world of e-commerce, businesses are constantly on the lookout for new ways to improve their customers' experiences. And...

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. AI-powered...

In the last year, Sprinklr roughly doubled its presence in the MEA region, with the UAE at the forefront of the company’s growth Sprinklr...

We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and how...

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...

Your contact center can offer support through a variety of channels yet the goal of the service provision remains customer happiness....

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

Say the words “artificial intelligence,” and most people think of Alexa and Siri. Others might think of movies like The Terminator or...

Contact center leaders looking to improve the customer experience need to consider how to bring AI into their operations if they aren't...

AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...

Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...

Globally, leading oil and gas companies are strengthening their frameworks to increase resilience and agility, by leveraging automation....

The majority of oil and gas companies globally are distressed with their current manual operating systems. Businesses are implementing...

There are clear guidelines that help companies prepare for their automation projects and leverage sustainable competitive advantage by...

Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Today’s consumers demand a consistent, personalized, and always-on experience across multiple devices and touchpoints. They desire...