Insights

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction...

Call routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...

Everything to look for to maximize conversions and average order value Live video shopping is taking the Retail and Ecommerce worlds by...

Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...

Retailers today face a dilemma: their Ecommerce sites have high online traffic, but low conversion rates. Brick-and-mortar stores face...

In this article, Kirsty Morris, Managing Director of Specialist Sales at Barclaycard Payments, explains what virtual cards are and how...

Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...

Now that we have ascertained the importance of product experience, it is time to discover how to enhance product experience for your...

Product Experience is increasingly becoming the lever organisations deploy to gain critical competitive advantage, enhance client...

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

WhatsApp is right at the top of the planet's most extensively used messaging applications. It serves as an avenue for businesses to...

AI has paved the way for brands to revolutionize their customer experience. From resolving queries to processing transactions, AI...

Did you know 65% of a brand’s business comes from existing customers? This means customer retention and customer loyalty play a major...

A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...

Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...

As businesses look to differentiate themselves, the digital experience is a key battleground where loyalty is won and lost. So it’s...

Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% of their revenue. It’s time to...

Our 2022 Global Consumer Experience Trends report revealed that consumers are more disenfranchised with customer experience than ever -...