Insights

AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...

Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...

Globally, leading oil and gas companies are strengthening their frameworks to increase resilience and agility, by leveraging automation....

The majority of oil and gas companies globally are distressed with their current manual operating systems. Businesses are implementing...

There are clear guidelines that help companies prepare for their automation projects and leverage sustainable competitive advantage by...

There are five key challenges businesses leaders face when automating and unifying their digital ecosystem. 1. Lack of structured data At...

Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...

DODuae.com is one of UAE’s largest online shopping stores. Started in 2015, it managed to rapidly grow its traction because of its...

As the Middle East customer expectations evolve, CX and digital systems need to be ready to deliver instant expectations, zero physical...

With digital CX taking centre stage in most organisations, the role of CX Leaders is to assess emerging technologies and build a business...

Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...

RPA systems represent an incredible tool for rapidly revitalizing companies that handle massive data transactions, to energise CX.

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

Before the unexpected turn of global events, customer behaviour was already constantly changing Now it is changing faster and becoming...

Most organisations, both in the private and public sectors, have incorporated some form of AI, automation or chatbots into their customer...

Machine learning has shown enormous promise and will only improve in efficacy and evaluation over time. Machine learning approaches are...

Large resourceful organisations are finding it extremely challenging to keep their systems and servers safe from cyber attacks. This is...