Insights

The importance of knowing the customer has never been greater, especially when normal conditions of consumer contact are suspended or at...

Across every geography and industry, innovation, transformation, and evolving business models are a norm. The need to connect with...

Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging...

Since Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...

The pandemic has orchestrated a time for change for every business and CX has taken over price and product as the main differentiator for...

While doing regular research on the latest CX trends and development, I get to speak to many CX professionals from several different...

CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...

Building a data-driven culture is a meticulous task, one that is well rewarded over time. Organisations must attach goals and milestones...

Machine learning has shown enormous promise and will only improve in efficacy and evaluation over time. Machine learning approaches are...

In the tech arena hyped technology is prominent and, according to analysts from all over the globe, can become a much more general force...

Digitisation has been a growing trend in museums as early as a decade ago, and the global pandemic has amplified the international...

Intelligent Automation (IA) and Artificial Intelligence (AI) will continue their quest to enable organizations to innovate and...

In today’s day and age, there are very few things that can’t be learned online. An educator should no longer be a person who just imparts...

Companies should have a clear understanding of their customer personas and map their journeys to higher satisfaction and seamless...