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Exploring trends re-imagining CX

3 steps to designing a strong data foundation for AI implementation to transform CX

According to a survey Customer Experience Live conducted in April 2021, the most popular AI applications that require structured data includ

3 min read

Artificial Intelligence and Intelligent Automation are transforming customer experience

Organisations have been investing heavily in omnichannel redesign to enhance their CX and sales. In the CX Live 2021 survey, 58% of companie

3 min read

Blockchain technology is set to revolutionise healthcare and patient care

Since Blockchain is an incorruptible digital ledger, it tackles the problem of the protection of patient data. The purpose of the chain...

3 min read

Where has it gone wrong? – 4 reasons for a crumbling data foundation

Getting the data required for an AI and IA project, preparing it for analysis, protecting privacy, and ensuring security can be a hugely...

2 min read

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