Insights

"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

A responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...

Harvard Business Review estimates it costs up to 25 times more to acquire a new customer than to keep an existing one. And NewVoiceMedia...

We have been hit by monumental organisational changes in these last few months as customer needs and expectations have shifted...

Quick Facts 120%Uplift in the number of orders placed by abandoners 99.21%Uplift in revenue generated through cross-sell campaigns...

With declarations of significant CX investments on the rise, there’s a definite sense that brands and businesses of all sizes are coming...

We are entering an unprecedented time of challenges and opportunities for the ME consumer sector, as the impact of ramped-up...

Today's patients are looking for healthcare providers that can meet all their needs, and offer an exceptional experience at every...