Insights

Chatbots have become practically synonymous with artificial intelligence (AI) for customer service. The chatbots that leverage AI and...

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

Find out how Lucy Edmunds' experience with an airline's chatbot left a lot to be desired, and how testing could have prevented this. I...

Customer experience (CX) is a crucial, yet often overlooked, aspect of any testing journey. According to a survey conducted by Qualtrics...

Leaders of the most successful businesses know that providing the best customer experience (CX) in their markets leads to greater...

With technology at our fingertips, it’s easy to see why the customer experience has evolved. To remain brand loyal, today’s consumers...

Unprecedented amounts of customer data are constantly making their way into your business's data portals, be it your customer...

As businesses continue to evolve, so do the expectations of today's customers. No longer is friendly and efficient customer service...

An agent logs in to her computer and sees she has been assigned a callback to a customer who reached out the previous day about a missing...

Every organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...

Global Unified Customer Experience Software provider continues to scale operations in the Middle East. New York, NY, October 12, 2022 –...

A conversation with Schneider Electric’s Audrey Hazak Medallia, the global leader in customer and employee experience, launched an...

We’re debunking the biggest myths that riddle AI through our infographic! Know the facts that tackle these common misconceptions and how...

Call centers are often referred to as cost centers due to the high expenses associated with every customer interaction, whether it’s...

Challenge The Dubai Police force in the United Arab Emirates (UAE) has long been viewed as one of the most progressive in the Arab world...

Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...

With an unrivalled scope of data, end-to-end solutions and a host of capabilities, we’re here to help your big business achieve big...

Everything to look for to maximize conversions and average order value Live video shopping is taking the Retail and Ecommerce worlds by...

Live commerce is the ultimate crossroads of retail sales and social media, where brands can combine the personal shopping experience of...

As we emerge from the volatility of the pandemic, one thing remains in the world of retail: customers are searching for a memorable...