Insights

Meet KYC Compliance Head-On With complex regulatory regimes, rising security and fraud threats, and large volumes of data getting more...

Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...

Build your next-gen contact center for today and tomorrow, build stronger customer relationships, and empower agents with generative AI...

Find out if your call center is ready for a revamp with our call center upgrade checklist. Calling to you from the mountain of content...

Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving...

The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....

In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...

As the world rapidly evolves, the contact center is no exception. We find ourselves at the crossroads of two powerful forces: the rise of...

Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...

Contact center leaders know that their quality management (QM) programs are critical to customer experience (CX) and driving a connection...

Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...

Meiro has successfully secured US$3 million in an over-subscribed pre-Series A round, led by Southeast Asian VC firm Wavemaker Partners,...

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what AI is —...

Does your CX platform have what it takes to drive results for your brand? Our experts weigh in on what’s in and what’s out for customer...

Key insights from Customer Experience Live Show UK 2023. London, UK – 27 September, 2023 – In a bid to enable organisations across the...

As Chief Transformation Officer for ME Digital Group, Prashanth Raghuraman, is spear-heading both internal development and the onboarding...

Cobone has operated in the value experience digital sector since 2010 when it was launched in both Saudi Arabia and the United Arab...

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

These are the lands of opportunity, and on such surprisingly fertile sand many a business empire has grown. There is a feeling of...

Cloud contact center migration can be a complex and challenging journey. Businesses that choose to follow this path can gain many...