Insurance 2024: Three AI Applications to Address Market Uncertainties
2023 was a challenging year for the global economy: a prolonged recession, unforeseen catastrophe, and rising political tensions. Moving...
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The Evolving Landscape of Software as a Medical Device (SaMD): Bridging Innovation and Regulation
Software as a Medical Device (SaMD) represents a groundbreaking convergence of technology and medicine. It refers to software...
Future-Proofing Your Business with Hyperautomation
Robotic process automation (RPA) is a well-established means of automating repetitive business processes implemented in software. It’s...
Cloud Migration Done, Now What? Unlocking the True Value of Data Through Data Mining
In recent years, organizations have strategically embraced cloud migration to attain agility and scalability. The cloud's innovation has...
KYC Automation: Meet Compliance Head-On with IA
Meet KYC Compliance Head-On With complex regulatory regimes, rising security and fraud threats, and large volumes of data getting more...
5 Steps to Automating the Customer Claims Experience
Create Better Customer Claims Experiences Claims handlers face the challenging task of delivering excellent customer experiences to...
The next-generation contact center: 5 ingredients for success
Build your next-gen contact center for today and tomorrow, build stronger customer relationships, and empower agents with generative AI...
Are you ready for a call center upgrade?
Find out if your call center is ready for a revamp with our call center upgrade checklist. Calling to you from the mountain of content...
Zoom Contact Center: A future-ready contact center solution for companies big and small
Whether your call center is a team of 5 or 10,000+, there are two simple common goals: happy customers and happy agents. But achieving...
Data-Driven Customer Experience Insights From the QSR Industry
The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....
Middle East Airlines: A Comprehensive Analysis of Customer Concerns
In an increasingly competitive airline industry, providing an exceptional passenger experience has become a crucial differentiating...
Activating the Agent of the Future in an AI-Powered Contact Center
As the world rapidly evolves, the contact center is no exception. We find ourselves at the crossroads of two powerful forces: the rise of...
Want AI in Your Contact Center? First You Need the Cloud.
Gartner says generative artificial intelligence (AI) is one of the top three technologies that will transform customer service and...
Strategies for Elevating Contact Center Quality Management
Contact center leaders know that their quality management (QM) programs are critical to customer experience (CX) and driving a connection...
Data warehouse vs. CDP: What are the differences and synergistic potential
Find out the difference between a CDP and a data warehouse and how to apply these technologies to create architecture that best reflects...
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