Customer Experience Live4 Steps to Calculating the ROI on Customer Experience IntelligenceHarvard Business Review estimates it costs up to 25 times more to acquire a new customer than to keep an existing one. And NewVoiceMedia...
Customer Experience LiveChoosing the right strategic partners – A VoC case studyDepending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...
Customer Experience LiveVOC has been a turning point for CXThe last 5-6 years have been a turning point for CX in the Middle East region. Thus, VOC has been in the spotlight. The customer has been...
Customer Experience LiveMaybe you are already “doing” CXSurveys have been around for a long time. But if an organization simply surveys its Customers and calls it a day, it’s not really doing...
Customer Experience LiveFor CX, Where is not as important as What and WhyCX is good to have anywhere, but it’s even better to have it everywhere. If, in your division (whichever it is), you’ve seen the...