MaxContact just published their Voice of the UK Consumer 2026 report — and the picture it paints for contact centre leaders is both urgent and actionable. We surveyed 1,000 UK adults who had interacted with a contact centre in the last 18 months. The findings reveal something that goes beyond wait times, channel preferences, and AI adoption. This year, the biggest barrier to customer contact isn't the interaction itself - it's getting consumers to engage in the first place. T
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