Customer Experience LiveCustomer-centered frameworks will be key to outstanding patient experienceBy creating a customer-centred framework, hospitals, clinics, and healthcare providers are able to extend their services to satisfy...
Customer Experience Live4 challenges of service centralisation to be aware ofWhen healthcare organisations consolidate their services - to bring efficiencies, or reduce costs, they must be aware of 4 challenges....
Customer Experience LiveEnhancing patient experience and value of care – 5 factors driving successThe backbone of a strong patient experience is data. Unless data is collected, understood, leveraged, and acted upon, it won’t impact...
Customer Experience Live5 ways quality of care and patient experience are interdependentThe patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
Customer Experience LivePatient satisfaction surveys are a key tool to enhance patient experiencePatient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...