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Insights
Exploring trends re-imagining CX
Customer-centered frameworks will be key to outstanding patient experience
By creating a customer-centred framework, hospitals, clinics, and healthcare providers are able to extend their services to satisfy...
3 min read
4 challenges of service centralisation to be aware of
When healthcare organisations consolidate their services - to bring efficiencies, or reduce costs, they must be aware of 4 challenges....
2 min read
Enhancing patient experience and value of care – 5 factors driving success
The backbone of a strong patient experience is data. Unless data is collected, understood, leveraged, and acted upon, it won’t impact...
3 min read
5 ways quality of care and patient experience are interdependent
The patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
3 min read
Patient satisfaction surveys are a key tool to enhance patient experience
Patient experience is top of the mind for all senior management in the healthcare sector. The pandemic has amplified the value of care...
2 min read
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