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Insights
Exploring trends re-imagining CX
Why a Mass Texting Service is Necessary for Your Business
Currently, mass texting is one of the most popular techniques for brand promotion, and if you aren't utilizing this high-engagement...
2 min read
Excellence and evolution in B2B customer experience
B2B CX is generally underwhelming, underserved and very generic. To succeed, organisations must be simple, genuine, focus on the...
3 min read
Agility in customer feedback collection: the when, where, and what of feedback data
Customer feedback enables organisations and brands to collect information on a customer’s experience with you. Why did they buy? What did...
3 min read
5 tips to make social media your best performing customer service channel
Customer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...
3 min read
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