"Uniphore’s intelligent self-service solution combines AI, NLU, and RPA technologies to provide automated conversational services. Its...

As the pandemic forced consumers to adopt new shopping behaviors, retailers had to instantly react, updating their technology, business...

Since the pandemic, IT help desks have been overwhelmed with requests for assistance. Conversational artificial intelligence (AI) and...

Artificial Intelligence has long been thought of as a means to create entities that can mimic human intelligence. And although the...

A recent study found that brands were able to increase their sales by 67% with the help of a chatbot. Marketers want to dig deep into...

Now that the holidays are over and we’ve welcomed a new year, it’s time to crack on with work. To get you all set for the new year, we’ve...

Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...

From the start of your CX journey, the brand will need to articulate the business goals and focus on identifying what to achieve in the...

As we enter 2022 the spotlight is on the value of customer care, which ultimately raises the importance of customer journeys and...

The CX maturity model should revolve around a firm’s strengths and weaknesses. This approach removes all the ambiguities and makes CX...