Insights

Contact center analytics represent the gathering and reporting of customer data. By utilizing this data, businesses can improve the...

Born Digital, Episode 6 Recap  The race toward digital transformation is on, with investments in these efforts expected to reach $3.4...

Whether it's a printed user manual or an online knowledge base (KB), the help content that comes with a product or service plays a vital...

The global QSR Market reached $232.3 billion in 2021 and is projected to grow to $308 billion from 2022 - 2027 with a CAGR of 4.9%....

Organisations that prioritise customer feedback as a key input to make their critical business decisions are the ones that will survive...

A responsive social presence and a focus on customer experience have been key to rapid growth for Careem. Careem, the multi-service...

Customer feedback enables organisations and brands to collect information on a customer’s experience with you. Why did they buy? What did...

Feedback is central to building customer centricity in your organization. By sharing customer feedback with all departments and internal...

We are entering an unprecedented time of challenges and opportunities for the ME consumer sector, as the impact of ramped-up...