Customer Experience LiveSeven reasons brands should be unifying CRM contact centersUsing a CCaaS platform that integrates with your CRM system offers seven significant benefits for your brand, let’s review them. 1. Data...
Customer Experience LiveCloud-based contact centers should be a priority for businesses post-Covid-19Organizations are facing challenges in adapting to new technologies, new ways of working, with increasing customer demands. By leveraging...
Ayusha TyagiTop 3 Contact Centre Tech Trends for 2021 CCaaS enables you to leverage digital deflection—virtual agents, web experience, and self-service channels—thereby reducing toll-free...