How do you overcome organisational inertia and deliver great CX to maintain category leadership?
We have been hit by monumental organisational changes in these last few months as customer needs and expectations have shifted...
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Change management must ensure human experience becomes a culture organization-wide
Change management Whilst there is an element of human experience that is being pushed in organisations, it does not permeate the entire...
4 challenges of service centralisation to be aware of
When healthcare organisations consolidate their services - to bring efficiencies, or reduce costs, they must be aware of 4 challenges....
5 ways quality of care and patient experience are interdependent
The patient experience outcomes are a direct indicator of the quality of care. Healthcare organisations need to focus on delivering an...
Is AI for everything and everywhere the utopian solution?
Whilst AI will play a huge role in customer experience in the future, the best brands will find ways to balance technology with human...
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