Customer Experience LiveWhy an Open CCaaS Platform Approach Creates More Confident CX LeadersThere’ve been plenty of reasons for businesses to feel pessimistic about their ability to successfully engage with customers in recent...
Customer Experience LiveMeet the Verint Bots Powering CX AutomationRunning an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...
Customer Experience LiveFive Reasons Why a New Approach to CCaaS Is NeededIn the ever-evolving landscape of customer service, delivering elevated customer experience (CX) is the holy grail for businesses seeking...
Customer Experience LiveIdentifying unrealized market potential using Robotic Process Automation Business leaders are well acquainted with RPA and are aware of the several benefits that automation could bring. From cutting down costs...