Contact centre AI is judged at launch but earns its keep in the months that follow. Apifonica explains the review discipline that keeps live AI Voice Agents improving - and what it found in its first accounts. Most AI Voice Agent problems are invisible until a customer complains. Dashboards report call volumes, completion rates and containment, but they rarely show the caller who hung up because the language menu came too late, or the transfer that ended in silence. For custo
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