Insights

Many companies have started to prioritize digital customer care programs, albeit at a slow pace, but some organizations are lagging...

AI and automation form the backbone of digital twins. By feeding the digital twin with data, enterprises can test the physical...

Enterprises must leverage intelligent automation and AI to fuel digital twins with modelling and data to reshape the future of the...

Globally, leading oil and gas companies are strengthening their frameworks to increase resilience and agility, by leveraging automation....

The majority of oil and gas companies globally are distressed with their current manual operating systems. Businesses are implementing...

There are clear guidelines that help companies prepare for their automation projects and leverage sustainable competitive advantage by...

There are five key challenges businesses leaders face when automating and unifying their digital ecosystem. 1. Lack of structured data At...

Leading enterprises worldwide are moving their value chains towards an automated system. However, the progress of all automation...

According to current research, organisations will spend $2.4 billion on RPA and IA transformation in 2022. As hyper-automation and...

Depending on your organisation’s data and automation roadmap, choosing the right technology partner is extremely important as it will...

Go-MMT is India’s leading online travel company with an extensive portfolio of 3 powerful consumer brands – MakeMyTrip, Goibibo, and...

The impact of COVID-19 pandemic changed all aspects of our lives, from the way we interact socially to the way we operate professionally...

Getting started with digital transformation is one task and ensuring that this process is a success is another. Below are a few tips that...

In this modern era, even well-equipped businesses face difficulties surviving in the market due to vast technological advancement. To...

Consumer experience (CX) has always been the most critical aspect of a business. Regardless of what products or services you sell, your...

Brand awareness is an intangible asset in human subconsciousness, and it is heightened every moment we make purchase decisions. The brand...

The new technology-driven CX model requires significant investment and internal alignment. Organisations where the CX leaders and top...

Delivering an exemplary customer experience is a huge benefit for all businesses The better experiences customers obtain, the more...

Brands are leveraging cutting-edge technology to deliver an exemplary customer experience (CX) at every customer touchpoint to be ahead...

The last 5-6 years have been a turning point for CX in the Middle East region. Thus, VOC has been in the spotlight. The customer has been...