Customer Experience Live6 Ways call routing will improve customer serviceCall routing is a necessary feature for any organization that receives incoming calls daily, as it directs calls to the relevant entity...
Customer Experience LiveHow Cloud Telephony-CRM Integration Benefits Your Business? From ZIWOEvery organization in today’s digital world is putting its effort into providing customers with the latest communication option. However,...
Customer Experience LiveCall Center BPO: Definition and advantages by ZIWOBusiness process outsourcing (BPO) refers to the practice of outsourcing certain business functions related to customer communication and...
Customer Experience LiveHow CCaaS Will Reduce Your Call Center Costs?Call centers are often referred to as cost centers due to the high expenses associated with every customer interaction, whether it’s...