top of page

Home
About
Shows
Awards
Contact
Insights
Dialogues

X

Instagram

Facebook

Insights

Exploring trends re-imagining CX

5 key trends shaping AI in the contact centre in 2025

In 2025, artificial intelligence (AI) will expand its influence in the contact centre space as this prolific technology trend permeates...

4 min read

AI in Workforce Engagement Management (WEM): Five steps to success

Industry expert Juanita Coley shares her practical tips for implementing AI to empower agents and please customers. As head of global CX...

6 min read

So long scheduling nightmares: Meet your new contact center WFM solution

What if there was a better way? What if customer support leaders could move past the scheduling nightmares and manage their contact...

4 min read

Subscribe to stay informed.

Email*

First name*

Last name*

Position*

Company name*

Phone*

Please select what information you would like

Sponsorship options

Delegate options

Award Nomination

Group registration

How did you hear about us*

Social Media - Linkedin

Google Search

Referral

Partner Site

Event Listing Site

Our Mailer

Subscribe to our insights, awards and shows

Customer Experience

Live

Home
About
Shows
Awards
Contact
Insights
Dialogues

United Kingdom

471 Harrogate Road, Leeds,

United Kingdom, LS177AE

United Arab Emirates

Shams Business Center,

Al Messaned, Sharjah, UAE.

Home
About
Shows
Awards
Contact
Insights
Dialogues

bottom of page