A lot goes into running a thriving contact center, like resolving customer issues, end-of-call wrap-ups, answering customer questions, and agent training. Fortunately, technology is advancing rapidly, and artificial intelligence (AI) is paving the way for call centers to become more efficient and better serve customers. Zoom’s State of AI in Customer Experience (CX) 2025 report reveals that 64% of companies that are using AI for call centers enjoy a positive ROI, while 79% sa
.jpg)
