Customer Experience LiveExcellence and evolution in B2B customer experience B2B CX is generally underwhelming, underserved and very generic. To succeed, organisations must be simple, genuine, focus on the...
Customer Experience LiveCustomer experience needs to be more in the momentInstead of looking for a one-size-fits-all solution, or even a set of solutions, organisations need to be flexible. Look for the clues...
Customer Experience LiveSay yes, even if it scares you to undertake a monumental taskIf you can have patience, humility, some degree of fearlessness but also some degree of fear (both very helpful), present yourself to...