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Exploring trends re-imagining CX

2025 CX Insights: Trends, Strategies, and What’s Next for Your Business?

As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...

4 min read

How does hyper-personalization improve customer experience and business performance?

From successfully handling high call volumes and abandonment rates to minimizing customer frustration, businesses need to turn each...

5 min read

The death of the IVR: How generative AI is transforming customer service

“For technical support, press 1. For billing inquiries, press 2. To hear about our latest promotions, press 3.” Once you’ve chosen...

4 min read

Consumer-centricity and Cobone

This year Cobone celebrates 13 years of bringing the best value offers to our consumers across Saudi Arabia and the United Arab Emirates....

3 min read

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