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Exploring trends re-imagining CX

Why an Open CCaaS Platform Approach Creates More Confident CX Leaders

There’ve been plenty of reasons for businesses to feel pessimistic about their ability to successfully engage with customers in recent...

5 min read

New Research Charts Contact Center Suites Value and Names Verint a Market Leader

Ventana Research has published its 2023 Buyers Guide examining contact center and agent management applications and the platforms...

2 min read

Meet the Verint Bots Powering CX Automation

Running an efficient contact center that delivers exceptional CX is a tough proposition. Interaction volumes are skyrocketing, matched by...

5 min read

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