Customer Experience Live2024: Time to leap into innovation, embrace AI's dragon's breath and take customer experience to new heightsEver wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...
Customer Experience LiveNICE Enlighten Copilot: The next generation AI-driven intelligence to the entire CX workforce is here2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...
Customer Experience LiveShaping the future of intelligent CX with Zendesk AIToday we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new...
Ayusha Tyagi5 tips to make social media your best performing customer service channelCustomer service and customer experience transformation will be supercharged via social media going forward. In a survey of 1500...