Insights

Businesses are under immense pressure to deliver exceptional customer experiences (CX), with the contact centre the key to delivering...

With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The...

As we enter 2025, Customer Experience (CX) remains a key driver of business success, directly impacting growth, loyalty, and...

Your contact center quality program is crucial for the success of your business. It’s a cornerstone for ensuring consistently...

What happens when your CX strategy isn’t built to grow? Failing to invest in scalability can cripple your customer experience, leaving...

CX is a critical business strategy that directly impacts revenue, customer retention, and brand loyalty. 80% of customers say experience...

In today’s fast-paced digital landscape, delivering exceptional customer experience (CX) is more critical than ever. Recent incidents...

When designing and maturing a VOC program, there are a slew of best practices and approaches to consider that will help ensure you are...

As consumers, we’re enveloped by new technology that creates a dizzying array of multiple new digital touchpoints that go far beyond...

I believe that a key ingredient to exceptional customer experiences lies in the empowerment of our customer experience agents. When we...

Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29...

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX...

2024 is the year of AI, and NICE is leading the way with new capabilities using its purpose-built AI, Enlighten. Last week, NICE...

There’s always talk about customer experience and spending, but is the ROI there? Numerous studies show customer satisfaction leads to...

New York, NY, October 10, 2022 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern...

Listen to the webinar: Airbnb & Medallia on Innovative CX “Before we had the Medallia platform, we did have some survey data and it was...

From established brands to disruptive startups, everyone is rethinking their strategies this year — check out the 2023 customer...

As the Middle East customer expectations evolve, CX and digital systems need to be ready to deliver instant expectations, zero physical...