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Customer Experience Live

Executive Development Program

Customer-centric culture development

Business Meeting

Why culture and change management is critical to enhancing your customer experience?

 

Massive disruptions and digitization have been challenging for internal and external stakeholders. We have seen a lot of companies struggling to adopt the new normal. Yet, where there have been great success stories the credit has been passed to leadership and culture within organisations.

 

Learn how to effectively manage the CX leadership and culture within your organisation.

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How to effectively manage change organisationwide

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How to build a customer centric culture 

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How to inculcate leadership to make the cultural change a long term shift in your organisation

Online Meeting

Key Learning Objectives

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Day One

  • How to drive change organisation-wide 

  • How to make customer-centricity your organisation's DNA

  • How to develop leadership capabilities to make the cultural change a long term organisational shift

Planner

Day Two

  • How to leverage a align internal and external stakeholders

  • How to develop training modules to cement the cultural shift

Lunch Meeting

Who is it for?

Executives responsible for:

  • Customer Service

  • Customer Happiness

  • Customer Experience

  • Customer Support

  • Design Thinking

  • Consumer Insights

  • Market Research

  • Strategy and Insights

  • Customer Care

  • Operational Excellence

  • Performance Improvement

Highly interactive format

Female Presenter
Practical Exercises
Architecture Model Sketching
Change Management Plan
Flow Chart
Insights
Meeting Handshake
Q&A

Sectors of focus

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Healthcare

Government

Oil & Gas

Telecos

Banking & Finance

Family Conglomerates

Manufacturing

Retail

Entertainment

FMCG

Contact us to reserve your place

Business Conference

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