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23-24 May 2023
Dubai

#CXLiveTweets

Re-imagining the Business of Experience. 

The region's largest CX show attended by the top tier CX suite.

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Customer Experience Live Show Middle East 2023

Past Sponsors

Show Lead Partner

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Sprinklr

Sprinklr is the ONLY Unified Platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises —global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Within the region some of our customers are - Dubai Police, Dubai Tourism, DEWA....and so many more!

Platinum Partner

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ujet cx

ujet cx is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design.

Platinum Partner

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Oracle

For more information visit https://www.oracle.com/.

Experience Innovation Partner

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SAP

As global market leader in enterprise application software, SAP helps companies of all sizes and industries run better. Founded in 1972, SAP has been continuing to innovate and empower people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. With latest solution and service offerings in the world of In-memory Technology, Mobility, Cloud and Analytics SAP has transformed the running of business and created effective and happier employees and employers alike. SAP Middle East and North Africa (MENA) is recognized as one of the fastest growing markets for SAP globally and is a key investment area for the company. Since its establishment in late 2007 SAP has rapidly expanded its operations and customer base and now has 12 offices across the region. Today, the company has more than 1350+ customers and continues to build capacity across the eco system with more than 1600 qualified SAP consultants and 120 business partners to support the MENA market in 16 countries across the region.

Customer Data Platform Partner

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FirstHive

FirstHive is the world's first Full Stack CDP to apply Machine Learning for building unified customer identities. FirstHive is an industry leading Intelligent Customer Data Platform. FirstHive help enterprises take control of their customer data and provide marketing organizations with a suite of tools that enable them to execute highly personalized campaigns that achieve exponentially higher ROIs. This is accomplished by bringing together data from every customer touch point, Including Websites, Bots, Social Presence, Mobile Apps, etc. FirstHive has 100+ product integrations today across CRM, Mobile analytics, Web re-targeting, Voice/ Customer care, Cloud Telephony, CMS, Ad networks, Programmatic Ad tools, Social, etc. As an enterprise connects all its digital channels & marketing tools to their FirstHive account, a proprietary Machine Learning algorithm is then used to rapidly build unified customer identities. With these data rich unified identities, brands are able to optimize marketing choices around - content affinity, audience selection, channel preference & time of nudge. Today 30+ large global enterprises including some of Asia's Top 10 Banks, world’s largest pet food company, world's leading FMCG company, world's leading Fund Management companies, world's leading Beauty company, world's leading Eye Care company, among others leverage FirstHive to drive their marketing objectives.

Gold Partner

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Hootsuite

Hootsuite is the global leader in social media management. With over 200,000 paid accounts and millions of users, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social selling, social customer care, and social media management empowers organizations to strategically grow their brands, businesses, and customer relationships with social.

Gold Partner

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Qualtrics

Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organisations manage and improve the four core experiences of business—customer, employee, product, and brand. Over 13,500 organisations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)—the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.

Gold Partner

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Emplifi

In the era of digital first, consumer behavior changes in an instant. Brands have to find new ways to keep up and innovate to get ahead. We believe they need next-generation tools to embrace emerging trends in social marketing, commerce and care, so they can acquire, engage and support every customer along an increasingly complex journey. Emplifi’s mission is to close the customer experience gap by bringing marketing, care and commerce together to optimize digital interactions. Serving over 7,000 global brands including Delta Air Lines, Ford Motor Company and McDonalds, our unified CX platform improves the customer experience at every touchpoint, enabling brands to empathize with customers and amplify the right experiences. Powered by AI, our solutions give teams rich data and insights that foster empathy, allowing marketers to amplify the right experiences. We have an outstanding team of customer-obsessed employees around the world and an enviable portfolio of the world’s most recognizable brands that rely on Emplifi to provide their customers with outstanding experiences at every touchpoint. For more information, visit www.emplifi.io.

Gold Partner

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Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. 

Gold Partner

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Uniphore

Uniphore is a Conversational Automation Platform which delivers the most sophisticated, accurate, personalized, and automated customer experiences on the planet. A natural conversation. No frustration, just true understanding – including emotion and intent in real-time. Their vision is to be the defining conversational AI and automation platform to realize the value of every enterprise conversation.


Driven by innovation, Uniphore was incubated in 2008. Since then, Uniphore has grown at an exponential rate and today they have many of the world’s largest enterprise customers, relying on them to help with millions of conversations. They are approximately 600 employees strong, located in the U.S., UAE, India, Spain, Israel, Japan, and Singapore.

Gold Partner

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Valtech

Valtech is a global digital agency focused on business transformation. We enable clients to anticipate tomorrow’s trends and connect more directly with their consumers across digital and physical touch points, whilst optimizing time-to-market and ROI. We deliver innovation with a purpose. While our expertise is experience design, technology and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimize business-critical digital platforms for multichannel commerce and marketing. From discovery to optimisation clients trust Valtech to remove complexity and deliver innovative, frictionless solutions that close the experience gap between customer expectation and reality.  

 

We are a network of more than 4,800 makers, thinkers, marketers, creatives and developers spanning 5 continents with 51 offices in 18 countries, (Argentina, Brazil, Canada, China, Denmark, France, Germany, India, Mexico, Netherlands,  North Macedonia, Singapore, Sweden, Switzerland, UAE, Ukraine, United Kingdom, United States)

Gold Partner

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Calabrio

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.

Gold Partner

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Vizury

Vizury is a conversational commerce platform designed for Omnichannel Retailers.  Brands use Vizury to drive more sales from their brick & mortar locations by building a clientele of hyperlocal digital shoppers on channels like WhatsApp, Messenger, Telegram, etc. - giving shoppers a delightful connection with your stores over their favorite messaging apps. https://vizury.com/

Gold Partner

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Verint

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and create differentiated experiences at scale across every interaction. With Verint, brands can finally unlock the potential of customer engagement across all business areas to deliver consistently enhanced customer experiences as a powerful competitive advantage.   Visit our website: https://www.verint.com/

Strategic Partner

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European Customer Experience Organisation

We believe that delivering a great pan-European customer experience (CX) can be hard and there is an opportunity to bring together leaders and organisations, operating in Europe and , so that they can share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience and developing the European Customer Experience approach.

We believe this can be best achieved, in the first instance, through the creation of an online, open, professional, social network community where members, stimulated by ambassadors,curated experts and facilitated discussion, can work together to solve existing and future CX challenges in a practical and straight forward manner.

Media Partner

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The Customer Institute

The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.

The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.

We are the go-to destination for organizations looking to excel through customer centricity.

Media Partner

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The Customer Data Platform Institute

The Customer Data Platform Institute educates marketers and technologists about customer data management.   The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

 

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.”  They are the only types of packaged software specifically designed to create and share a complete view of each customer.  The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.

Media Partner

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CX Excellence

No company can afford to lose customers. If your customers are leaving and you don't know the reason, it's time to find the causes. There are different ways to do this. 
 
Is your growth stagnating? Do you get the feeling that customers want more, but you can't put your finger on what? Do you feel that you know your customers as well as you should? Would you like to establish a closer relationship with your customers? If the answer to any of these questions is yes, it's a great opportunity to launch a Voice of Customer program to listen to your customers and to act on their feedback. With over 20 years of experience in a customer-facing B2B environment, CX Excellence is in an excellent position to give you the support you need.

Sponsorship opportunities at Customer Experience Live Show Middle East 2023 are open.

Contact us to find out more about the Customer Live Show UK 2022 or Customer Live Show Middle East 2023.

Register now for Customer Experience Live Show MEA 2023. Contact us at enquire@customer-experience.live to see how you can participate.