Partners I Customer Experience Live Show 2021
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr in one sentence: Sprinklr is a provider of enterprise software for unified customer experience management (Unified-CXM).
Mission and Vision: Sprinklr’s mission is to enable every organization on the planet to make their customers happier. Sprinklr’s vision is to be the world’s most loved enterprise software company, ever.
Gold CX Partner
yellow.ai is the World’s Leading Conversational CX Automation Platform, recognized by Gartner, IDC & G2 Crowd as a leader. yellow.ai brings the best of AI and Human intelligence together, to automate Customer Experience for large brands and enterprises.
Trusted by 700+ global enterprises like Sephora, MG Motors, Bajaj Finserv, Food Panda, BPCL, Waste Connections US, and Tata, yellow.ai has clients spread over 30 countries, with chat and voice bots in 100+ languages, across 35+ channels like Web, WhatsApp, Instagram, In-App, IVR, Contact Center and more.
The company aims to democratize AI by offering no-code/low-code bot builders, omnichannel virtual assistants, ticketing automation, to bring AI to the benefit of business leaders and developers alike.
Customer Engagement Partner
MoEngage is a leading insights-led customer engagement platform. Make orchestrating moments-based customer journeys a reality. With MoEngage, you can analyze customer behaviour and then act on insights with personalized messaging on your customers' preferred channel, at the right time.
Gold Engagement Partner
WebEngage is a one-stop, multi-product operating system for retention marketing. The WebEngage Retention Operating System comprises a suite of integrated tools designed to execute data-backed engagement strategies that power user retention at scale.
CDP and Insights Platform: Integrates real-time customer data from across channels and touchpoints on a single platform and derives actionable insights.
Omnichannel Campaign Manager: Creates dynamic lifecycle campaigns at scale through 10 engagement channels using real-time user data.
Web and App Personalization: Customizes user experience on mobile app and website based on customer data and real-time insights.
WebEngage works with over 300 enterprise customers worldwide across industries like E-Commerce, Edtech, Fintech, Gaming, Financial Services, Foodtech, Travel, Transportation, and a lot more. Thousands of product and marketing practitioners design intuitive user lifecycle journeys on the platform to convert existing users through data-backed, timely campaigns across multiple channels.
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Leading companies including American Express, ASOS, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Founded in 2015, Pisano delivers customer experience management and employee experience management solutions to more than 100 businesses in 20+ countries via its London (HQ), Istanbul, Singapore, and newly launched Dubai offices.
With its safe and reliable all-in-one Experience Management Platform, highly experienced industry professionals and subject matter experts, Pisano already has tens of CX Leaders in the regions served.
Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.
In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards.
Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.
For more information, visit https://www.emiratesnbd.com/en/tanfeeth/
European Customer Experience Organisation
We believe that delivering a great pan-European customer experience (CX) can be hard and there is an opportunity to bring together leaders and organisations, operating in Europe and , so that they can share knowledge, best practice, insights, stories and lessons with a view to raising the collective experience and developing the European Customer Experience approach.
We believe this can be best achieved, in the first instance, through the creation of an online, open, professional, social network community where members, stimulated by ambassadors,curated experts and facilitated discussion, can work together to solve existing and future CX challenges in a practical and straight forward manner.
Aletheia Advisory is an optimization and innovation-focused background screening consulting practice. Further, we are built upon the understanding that the background screening industry is constantly affected by uncertainties such as data privacy regulations, consumer reporting legislation, and ease of data access.
That is why it’s with a firm understanding of these forces that Aletheia and our team of deep-knowledge experts help our clients to not only meet today’s challenges head-on, but to chart a course for increased scale, growth, and sustainability.
The Customer Institute
The Customer Institute is an independent global organization setting the gold standard for customer experience, as well as enabling and recognizing excellence in customer centricity.
The Customer Institute develops, finds, and promotes best practices, and proves the value of customer-centricity to organizations in B2C, B2B, as well as in the public sector. Through our certification and assessment programs we enable and recognize excellence in customer centricity.
We are the go-to destination for organizations looking to excel through customer centricity.
The Customer Data Platform Institute
The Customer Data Platform Institute educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.
Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer. The CDP Institute’s RealCDPTM program certifies systems that meet the Institute’s definition.