
Keynote Speakers for Customer Experience Live Show UK 2022


Ian Golding,
Global CX Specialist
Certified CCXP
Matt Roberts,
Director of Research and Insights,
Formula E
Paul Misener,
SVP, Global Innovation Policy and Communication,
Amazon Inc
Early Confirmed Speakers

Michela Cocco
Global CX &
Innovation Manager,
Nestlé Nespresso

Manuela Pafani
Top 10 CX Influencers of 2021, Senior Director of Customer Experience, ASDA

Andreas Cüppers
Head of Digital Development, Borussia VfL 1900 Mönchengladbach

Mike Rich
Chief Marketing Officer, Aramex International

Michael Sherwood
Head of Customer Experience,
Atom Bank

Patricia Sanchez
Head of Customer Experience - Omnichannel Strategy Product & Services - UK,
Centrica / British Gas

Clare Naunton
Programme Director , Customer and Stakeholder Experience,
National Grid

Olga Potaptseva
Top 25 CX Influencer, Executive Director at the Customer Institute and CX Implementation Specialist

Craig Goold
Head of Customer Experience and Change Demand,
Skipton Building Society

Benjamin Steen
Head of Customer Care, Call Center and Digital Licencing, FC Bayern München

Elly Domene
Vice President Global Customer Experience, SES Satellites

Mahmut Oncel
Esports General Manager, Beşiktaş JK

Samantha Statham
Head of CX, fulfilmentcrowd

James Dodkins
UK's #1 CX Influencer of 2020 and CS Ambassador, Pegasystems

Ceciel Mulders
Customer Experience Lead, NEOM

Mahmut Oncel
Esports General Manager, Beşiktaş JK