Michela Cocco

Global CX &

Innovation Manager,

Nestlé Nespresso

Manuela Pafani

Top 10 CX Influencers of 2021, Senior Director of Customer Experience, ASDA

Andreas Cüppers

Head of Digital Development, Borussia VfL 1900 Mönchengladbach

Mike Rich

Chief Marketing Officer, Aramex International

Michael Sherwood

Head of Customer Experience, 

Atom Bank

Patricia Sanchez

Head of Customer Experience - Omnichannel Strategy Product & Services - UK,

Centrica / British Gas

Clare Naunton

Programme Director , Customer and Stakeholder Experience, 

National Grid

Olga Potaptseva

Top 25 CX Influencer, Executive Director at the Customer Institute and CX Implementation Specialist

Craig Goold

Head of Customer Experience and Change Demand,

Skipton Building Society

Benjamin Steen

Head of Customer Care, Call Center and Digital Licencing, FC Bayern München

Elly Domene

Vice President Global Customer Experience, SES Satellites

Mahmut Oncel

Esports General Manager, Beşiktaş JK

Samantha Statham

Head of CX, fulfilmentcrowd

James Dodkins

UK's #1 CX Influencer of 2020 and CS Ambassador, Pegasystems

Ceciel Mulders

Customer Experience Lead, NEOM

Mahmut Oncel

Esports General Manager, Beşiktaş JK