Registration form

Company

First name

Last name

Job title

Business email

City

Mobile number

Country

Customise your agenda

You can customise your agenda at Customer Live Show by selecting the Leaders Roundtables, Workshops, Meetings Program and Leaders Connects. Please select these below:

Q1. Leaders Networking - Do you plan to join the 30 minutes networking session on day one, that enables you to interact with fellow attendees and exchange business cards. Make sure you bring ample business cards to have a great networking session.

Yes

Q2. Leaders Roundtable - Please select the roundtable you are keen to join:

ROUNDTABLE 1: Transforming customer service into a business growth engine

ROUNDTABLE 2: Digital transformation driving omnichannel experience and excellence in customer care.

ROUNDTABLE 3: Marketing, communication in the front seat - creating hype and excitement to deliver growth

ROUNDTABLE 4: The predictive enterprise: powering your CX with economic intelligence to foresee future business performance

Q3. Tech Demos - 5-minute demo sessions on the main stage to allow sponsors to showcase the best of their solutions and take 3 questions from the audience. Great for future RFPs.

Yes

Q4. Leaders Workshop - Please select the workshop you'd like to attend.

WORKSHOP 1: The role of CCaaS in understanding your customers and prospects in the digitised ecosystem

WORKSHOP 2: ‘The Employee Hero’ – enabling all employees to understand the role they play in delivering the customer experience

WORKSHOP 3: Digital transformation driving omnichannel experience and excellence in customer care.

WORKSHOP 4: Consistent agent training and creating empathy benchmarks to deliver excellence in contact center operations

CX Live Intelligence Report 2024

The below questions are for the CX Live Intelligence Report that provides an industry benchmark for investment and solution deployment by organisations in 2023. The completed report will be shared onsite with all attendees. Your responses will be anonymous.

Q5. Which statement best describes your company's vision and ambition with customer experience and marketing technology?

Our cloud based technology stack is evolving

We need to invest in a cloud based technology stack

Our cloud based technology stack needs improvement

We have a highly sophisticated, well-integrated cloud based technology stack

Q7. Which customer experience tools in your current technology solution stack do you plan to upgrade?

Customer Relationship Management (CRM) Platforms

Customer Journey Management Software

Social Media Tools

Personalisation Platforms

Customer Feedback Management Tools

Q8. What is hindering you from amplifying your digital customer experience programme?

Capital required is not readily available

Inhouse technical skills are lacking

Securing internal cross-functional alignment is a challenge

Management of change is a challenge

Have not really thought about it till I received this survey

Q9. What budget do you foresee being allocated to tech deployment in 2024?

Up to £200 000

£200 001 to £500 000

£500 001 to £1 000 000

Greater than £1 000 001

Q10. Are you looking to meet new solution partners in 2024?

Yes

Q11. How soon do you see these solutions being implemented?

6-9 months

9-12 months

> than 12 months

Thanks for submitting! If you have any enquiries please do not hesitate to reach us at enquire@customer-experience.live We look forward to seeing you at the show!

#CXLiveTweets

26-27 September
London

#CXLiveTweets

Registration form

Customise your agenda

You can customise your agenda at Customer Live Show by selecting the Leaders Roundtables, Workshops, Meetings Program and Leaders Connects. Please select these below:

CX Live Intelligence Report 2024

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26-27 September London

#CXLiveTweets

Registration form

Customise your agenda

You can customise your agenda at Customer Live Show by selecting the Leaders Roundtables, Workshops, Meetings Program and Leaders Connects. Please select these below:

CX Live Intelligence Report 2024

26-27 September
London