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Lack of holistic understanding of customer tends to derail the personalised CX journey that is the "new normal".

 

29.4%

Business leaders have difficulty using multiple channels to deliver consistent CX.

 

11.7%

Businesses have no clear omnichannel strategy.

Strengthen your CX strategy by leveraging the brainpower of your industry peers via our Expert Interviews.

Tune in to our expert Interviews to get answers to questions that are keeping you awake at night.

Want your Top Executive Interviewed by CX Live? Contact us now to know more.

Executive Interviews

Business Meeting

Live with Yash Reddy, Chief Business Officer at MoEngage Inc.

1 November 2021 I Virtual

MoEngage has recently been named as a strong performer in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms), for Q3 2021. And this isn’t the first time, MoEngage has been consistently recognized by the likes of Gartner, G2, and Forrester among others. Curious to know, what goes into achieving these recognitions?

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Conversation Between Colleagues

Live with Raghu Ravinutala, Co-Founder and CEO of Yellow.AI

26 October 2021 I Virtual

With new channels popping up, businesses can have a super hard time providing unified experiences to their customers. How can AI and automation help mitigate these challenges?

 

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Brainstorm

Live with Aswin Ravi, Director, MEA, WebEngage

25 October 2021 I Virtual

How critical is Marketing Automation to achieve retention goals?

 

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Business Team

Live with Olga Potaptseva, Executive Director, The Customer Institute

4 October 2021 I Virtual

Passion for improving CX has to be embedded in the culture, how can CX leaders spread this to deliver personalisation at scale?

 

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Business Meeting

Live with Graham Hill, Director, Optima Partners

2 September 2021 I Virtual

How can CX leaders identify and prioritize CX problems and opportunities?

 

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Live with Michael Brandt, Customer Experience (CX) Strategist and Certified Customer Experience Professional (CCXP).

16 August 2021 I Virtual

How VoC can be leveraged meaningfully to facilitate a robust CX program. 

 

Football Fans
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Live with James Dodkins, the 'Customer Experience Rockstar', and former host of Amazon Prime’s ‘This Week in CX’ and the UK’s #1 CX Influencer in 2020.

24 June 2021 I Virtual

What does the future of Fandom look like. How do you see innovations playing out to turn the lever on fandom.

 

Online Ordering
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Live with Arjan Schimmel, Customer Experience Expert

7 May 2021 I Virtual

Digital Transformation & CX- Artificial Intelligence vs Emotional Intelligence - are we striking the right balance?

 

Art Gallery
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Live with Flora Castillon, Visitor Experience and Sales Director, Louvre Abu Dhabi

7 May 2021 I Virtual

Evaluating the shift in commercial strategy for venues as well as visitor experience post-COVID-19.

 

White Cars

Live with Hussein Dajani, General Manager Digital and Customer Experience - AMI, Nissan Motor Co. 

18 April 2021 I Virtual

How do you achieve CX strategy alignment at the board level and amplify the importance of culture?

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Business Meeting
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Live with “the CX Master” Mr. Hany Mokhtar, The Famous Customer Experience and Digital Transformation World-Class Expert  (Head of CX at Mobily, KSA)

14 April 2021 I Virtual

CX leaders need to develop enterprise-wide CX successful strategy aligned with the board ambitious and plans. What are the key factors to strategically consider when designing and implementing your CX program!

 

Hospital Employees

Live with Rayan Samman, Guest Experience Director, Fakeeh Care KSA

7 April 2021 I Virtual

How has the VOC changed between pre-pandemic and the present. Do you foresee any major VoC changes that would impact the way forward? 

 

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Sales Representative

Live with Abdulaziz Alshamsan, Executive Director General, CX & Corporate Communications, Ministry of Human Resources and Social Development - KSA

5 April 2021 I Virtual

What defines an experience? What are customers looking for?

 

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Man Trying App

Live with Guil Roderigues, Head of CX and Design, Payit, First Abu Dhabi Bank, 1 April 2021 

Why investments in CX transformation are a necessity for businesses?

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CX Live Programs
Explore perspectives of top CX executives or avenues to further develop your teams CX capabilities through various Customer Experience Live's programs. 

Board Meeting

CX Live Leaders Connect

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CX Live Leaders Connect is an invitation-only event for senior executives and business leaders.

Social Gathering

CX Live Shows

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The CX and DXIA Live Shows help you embrace emerging technology, evolve business models, and drive customers centricity to capture category leadership.

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CX Live Interviews

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Tune in to our expert Interviews to get answers to questions that are keeping you awake at night.

Meeting

CX Live Research

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The CX Live Research captured the pulse of the industry through reports and surveys.

Business Meeting

CX Live Roundtables

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Attend our roundtables to collaborate and benchmark with top CX leaders.

Meeting

CX Live Awards

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The Customer-Experience.Live awards program provides you in-depth analysis, measure and validation of your benchmark excellence.