Lack of holistic understanding of customer tends to derail the personalised CX journey that is the "new normal".
Business leaders have difficulty using multiple channels to deliver consistent CX.
Businesses have no clear omnichannel strategy.
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Tune in to our expert Interviews to get answers to questions that are keeping you awake at night.
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Live with Yash Reddy, Chief Business Officer at MoEngage Inc.
1 November 2021 I Virtual
MoEngage has recently been named as a strong performer in The Forrester Wave: Cross-Channel Campaign Management (Independent Platforms), for Q3 2021. And this isn’t the first time, MoEngage has been consistently recognized by the likes of Gartner, G2, and Forrester among others. Curious to know, what goes into achieving these recognitions?
Live with Raghu Ravinutala, Co-Founder and CEO of Yellow.AI
26 October 2021 I Virtual
With new channels popping up, businesses can have a super hard time providing unified experiences to their customers. How can AI and automation help mitigate these challenges?
Live with Olga Potaptseva, Executive Director, The Customer Institute
4 October 2021 I Virtual
Passion for improving CX has to be embedded in the culture, how can CX leaders spread this to deliver personalisation at scale?
Live with Michael Brandt, Customer Experience (CX) Strategist and Certified Customer Experience Professional (CCXP).
16 August 2021 I Virtual
How VoC can be leveraged meaningfully to facilitate a robust CX program.
Live with James Dodkins, the 'Customer Experience Rockstar', and former host of Amazon Prime’s ‘This Week in CX’ and the UK’s #1 CX Influencer in 2020.
24 June 2021 I Virtual
What does the future of Fandom look like. How do you see innovations playing out to turn the lever on fandom.
Live with Arjan Schimmel, Customer Experience Expert
7 May 2021 I Virtual
Digital Transformation & CX- Artificial Intelligence vs Emotional Intelligence - are we striking the right balance?
Live with Flora Castillon, Visitor Experience and Sales Director, Louvre Abu Dhabi
7 May 2021 I Virtual
Evaluating the shift in commercial strategy for venues as well as visitor experience post-COVID-19.
Live with Hussein Dajani, General Manager Digital and Customer Experience - AMI, Nissan Motor Co.
18 April 2021 I Virtual
How do you achieve CX strategy alignment at the board level and amplify the importance of culture?
Live with “the CX Master” Mr. Hany Mokhtar, The Famous Customer Experience and Digital Transformation World-Class Expert (Head of CX at Mobily, KSA)
14 April 2021 I Virtual
CX leaders need to develop enterprise-wide CX successful strategy aligned with the board ambitious and plans. What are the key factors to strategically consider when designing and implementing your CX program!
Live with Rayan Samman, Guest Experience Director, Fakeeh Care KSA
7 April 2021 I Virtual
How has the VOC changed between pre-pandemic and the present. Do you foresee any major VoC changes that would impact the way forward?