CX Live Interview
How has the VOC changed between pre-pandemic and the present. Do you foresee any major VoC changes that would impact the way forward?
Live with Rayan Samman, Guest Experience Director, Fakeeh Care KSA
7 April 2021 I Virtual
Today's patients are looking for healthcare providers that can provide exceptional experience at every touchpoint. The focus and investments are geared towards creating a better patient experience and driving patient satisfaction.
There is no doubt in the minds of healthcare professionals that providing digital experiences to their patients is very important.
In this interview explore:
How has the VOC changed between pre-pandemic and the present
Do you foresee any major VoC changes that would impact the way forward?
Would you say that the Middle East's patient experience is very different from the US and Europe? If yes, what are the key differentiators?
In your opinion, what does this mean for the Healthcare Industry in KSA
What do you see for the future of healthcare and patient experience in KSA?
Have you implemented any new technology during the last year and what technology solutions are you looking at next to improve your patient experience?