CX Live Interview
How do you deliver seamless experience in marginalized communities where the metrics is economic mobility?
Dr. Alaina Jackson, Director, Detroit Fellowship Program
18 March 2021 I Virtual
Detroit has struggled with the problem of racial discrimination and segregation of marginalized communities, including people of color.
In this interview explore:
• Importance of stakeholder engagement
• Importance of data and data visualisation
• Developing the metrics for service delivery success
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