Students in Cafeteria

CX Live Interview


How do you deliver seamless experience in marginalized communities where the metrics is economic mobility?


Dr. Alaina Jackson, Director, Detroit Fellowship Program

18 March 2021 I Virtual


Detroit has struggled with the problem of racial discrimination and segregation of marginalized communities, including people of color.

In this interview explore:
•    Importance of stakeholder engagement 
•    Importance of data and data visualisation
•    Developing the metrics for service delivery success


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